PRODUCT

Modern CX platform for today’s customers​

Grow your business with the most easy-to-use marketing and customer support tools in one unified platform.

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CAMPAIGNS

Campaign management for omnichannel interactions​

Unified campaign manager​

One campaign manager for all your channels – WhatsApp, SMS, Email, RCS, Viber and more ​

Rich content​

Take advantage of all the features of every channel to get maximum engagement ​

Campaign scheduling​

Set the date and time of your campaigns to optimize for better response rate​

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Faster Campaign
TRMPLATES

Faster campaign creation and deeper engagement​

Multichannel templates​

Create messaging templates once and send campaign in seconds ​

Personalize at scale​

Insert placeholders that can be customized for each customer or campaign ​

Response templates​

Enable customer support to create canned replies for frequently asked queries​

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AUDIENCE

Smart segmentation for targeted communications

Import contacts​

Upload contacts from a file and easily map customer attributes​

Segment smartly​

Create dynamic contact filters based on customer behaviour​

Customer preferences​

Track opt-ins and opt-outs for every customer on a channel level

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Results
Customer support
CONVERSATIONS

Customer support and sales on any channel​

One shared inbox​

Easily manage all your customer conversations from any channel from one place​

Conversation history​

Never lose customer context with access to all interactions across all channels ​

Collaboration​

Work on conversations along with coworkers using a shared inbox for maximum collaboration​

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Results
CHATBOTS

Delight customers round the clock​

Self-service​

Let customers help themselves with chatbots that provide instant resolutions 24x7​

Chatbot builder​

Easily create chatbots that are unique to your processes without writing any code​

Copilot​

Offload the mundane to the chatbot and let your team to focus on what they do best​

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Optimize campaign performance
ANALYTICS

Optimize campaign performance

Campaign performance​

Quick access to key metrics like opens, delivery, and reach​

Channel and cost optimization​

Uncover channels with the best engagement and the ones that are most cost-effective​

Reports at every level​

Intuitive dashboards combined with in-depth reports to provide the right data every time​

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Compliant

Send messages with confidence and in compliance with local data-privacy and carrier regulations​.


Scalable

Hassle-free SMS delivery across the globe on a trusted platform with 300+ direct connections.


Secure

Robust platform with reliable authentication mechanisms, processes, and granular access control capabilities.

One tool for all your metrics

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