Crafting a modern CX in retail
Meet growing demand and create delightful experiences on the digital channels that your customers prefer
Keeping up with customer expectations
Customers are demanding best-in-class digital and in-store experiences from brands. They can easily switch to competing brands at their fingertips. How does a brand keep up?
76%
of Gen Z customers report they’ll quit a brand that doesn’t personalize experiences.
86%
of buyers are willing to pay more for products with a better customer experience.
78%
of agents at retail companies say they use two or more channels to communicate with customers daily.
Seamless CX at every step of the customer journey
Targeted promotional campaigns
- Share discount coupons and promote seasonal sales events
- Promote the hottest drops and new product launches
- Provide loyal customers with exclusive coupon codes or special offers
- Run personalised re-engagement campaigns for inactive customers
- Create interactive product showcases with rich media messaging
Enhancing customer support
- Provide omnichannel customer service from one centralized platform
- Be available 24/7 via AI-powered chatbots to respond to customer queries
- Gather feedback, conduct post-purchase surveys, and address concerns
- Offer real-time order tracking and proactive shipping updates
- Provide instant support for returns and exchanges processes
Proactive notifications
- Share timely order confirmation and delivery status updates
- Send engaging WhatsApp Newsletters featuring new arrivals and trending items
- Nudge customers to complete purchases with abandoned cart reminders
- Streamline in-store pickup and curbside delivery communications
- Automate inventory alerts for restocked items on customers' wishlists
Best-in-class CX features
Campaigns
Schedule and manage campaigns for all channels: SMS, Email, WhatsApp & more
Conversations
Easily manage all your customer conversations from any channel from one place
Chatbots
Craft intelligent chatbots to automate customer interactions
Templates
Multichannel templates for personalization at scale
Audience
Centralise all contact data and segment easily for targeted communication
Insights
Optimize campaign performance and channel costs with intuitive reports