Winning in the Telecom CX
Streamline business operations, improve retention rates and CSAT scores on the digital channels that your customers prefer
Commoditization of connectivity
Customer experience (CX) is emerging as the primary competitive differentiator in a challenging telecom environment
70%
of consumers say that customer experience is a major factor when selecting a telecom service provider
4% - 8%
Higher revenue growth for telcos with a superior CX as it helps to earn stronger loyalty among customers
31%
is the average Net Promoter Score (NPS) in telecom, which holds the lowest industry average for CX
End-to-end CX across the customer journey
Enhancing customer support
- Provide instant support for network issues and service inquiries
- Offer self-service options for bill payments and plan management
- Guide customers through technical troubleshooting steps
- Enable easy switching between plans or adding services via chatbots
- Collect and address customer feedback on service quality
Targeted promotional campaigns
- Promote new plans, packages, and device upgrades
- Share personalized offers based on usage patterns and preferences
- Announce network improvements and coverage expansions
- Run referral campaigns to acquire new customers
- Send location-based promotions for roaming services
Proactive service notifications
- Send automated usage alerts and data consumption notifications
- Provide real-time updates on service outages and maintenance
- Streamline SIM activation and number porting processes
- Automate appointment scheduling for in-store or at-home services
- Manage and notify customers about equipment returns or exchanges
Best-in-class CX features
Campaigns
Schedule and manage campaigns for all channels: SMS, Email, WhatsApp & more
Conversations
Easily manage all your customer conversations from any channel from one place
Chatbots
Craft intelligent chatbots to automate customer interactions
Templates
Multichannel templates for personalization at scale
Audience
Centralise all contact data and segment easily for targeted communication
Insights
Optimize campaign performance and channel costs with intuitive reports