Winning in the telecom CX
Streamline business operations, improve retention rates and CSAT scores on the digital channels that your customers prefer
Commoditization of connectivity
Customer experience (CX) is emerging as the primary competitive differentiator in a challenging telecom environment
70%
of consumers say that customer experience is a major factor when selecting a telecom service provider
4% - 8%
Higher revenue growth for telcos with a superior CX as it helps to earn stronger loyalty among customers
31%
is the average Net Promoter Score (NPS) in telecom, which holds the lowest industry average for CX
End-to-end CX across the customer journey
Enhancing customer support
- Provide customer service from one place no matter the channel
- Be available 24 x 7 via chatbots and respond to customer queries
- Gather feedback, conduct surveys, and address queries
Targeted promotional campaigns
- Share discount coupons, promote an event.
- Promote the hottest drops and new launches
- Provide loyal customers with exclusive coupon codes or special offers
Proactive notifications
- Share timely order confirmation and delivery updates
- Send clickworthy WhatsApp Newsletters in rich media format
- Nudge customers to complete purchases with abandoned-cart reminders
Best-in-class CX features
Campaigns
Schedule and manage campaigns for all channels: SMS, Email, WhatsApp & more
Conversations
Easily manage all your customer conversations from any channel from one place
Chatbots
Craft intelligent chatbots to automate customer interactions
Templates
Multichannel templates for personalization at scale
Audience
Centralise all contact data and segment easily for targeted communication
Insights
Optimize campaign performance and channel costs with intuitive reports