Crafting a modern CX in retail
Meet growing demand and create delightful experiences on the digital channels that your customers prefer
Keeping up with customer expectations
Customers are demanding best-in-class digital and in-store experiences from brands. They can easily switch to competing brands at their fingertips. How does a brand keep up?
76%
of Gen Z customers report they’ll quit a brand that doesn’t personalize experiences.
86%
of buyers are willing to pay more for products with a better customer experience.
78%
of agents at retail companies say they use two or more channels to communicate with customers daily.
Seamless CX at every step of the customer journey
Targeted promotional campaigns
- Share discount coupons, promote an event.
- Promote the hottest drops and new launches
- Provide loyal customers with exclusive coupon codes or special offers
Enhancing customer support
- Provide customer service from one place no matter the channel
- Be available 24 x 7 via chatbots and respond to customer queries
- Gather feedback, conduct surveys, and address queries
Proactive notifications
- Share timely order confirmation and delivery updates
- Send clickworthy WhatsApp Newsletters in rich media format
- Nudge customers to complete purchases with abandoned-cart reminders
Best-in-class CX features
Campaigns
Schedule and manage campaigns for all channels: SMS, Email, WhatsApp & more
Conversations
Easily manage all your customer conversations from any channel from one place
Chatbots
Craft intelligent chatbots to automate customer interactions
Templates
Multichannel templates for personalization at scale
Audience
Centralise all contact data and segment easily for targeted communication
Insights
Optimize campaign performance and channel costs with intuitive reports