Transform your customer relationships from reactive to proactive with a communication platform designed to lower service costs and boost satisfaction for energy and water providers.
Customers expect real-time updates, digital convenience, and reliable support — but legacy systems often hold providers back.
The essential CX automation platform for utility providers to slash call center volume, proactively manage outage communications, and guide customers toward digital self-service and energy efficiency.
Proactive Outage & Service Notifications
Integrate with outage management systems to send automated, geo-targeted alerts via SMS about planned maintenance or unexpected disruptions.
Provide customers with real-time updates on estimated restoration times, keeping them informed.
Automatically send "service restored" notifications to all affected customers simultaneously.
Dramatically reduce inbound call volume to the contact center during service interruptions.
Automated Billing, Payments & Collections
Send automated bill-ready notifications and payment reminders through the customer's preferred channel.
Provide secure, one-click payment links directly within an SMS or WhatsApp message for ultimate convenience.
Deploy chatbots to help customers understand their bills, check their balance, or set up a payment plan 24/7.
Fully automate the collections process with a sequence of scheduled, respectful payment reminders.
24/7 Digital Self-Service & Support
Use AI chatbots on your website and messaging apps to instantly answer FAQs about rates, services, and account management.
Allow customers to report a service issue, check their usage, or submit a meter reading through simple conversational flows.
Ensure a seamless handover to a live agent for complex issues, with the full conversation history preserved for context.
Reduce the operational burden and cost associated with your human support team.
Driving Efficiency & Program Adoption
Send personalized tips and high-usage alerts to help customers reduce their energy consumption and save money.
Use targeted campaigns to inform eligible customers about new programs like paperless billing, budget plans, or solar incentives.
Segment your customer base to send relevant information and promotions based on their profile and usage patterns.
Gather valuable feedback on new programs and customer satisfaction through automated surveys.
